1. Contact us
Email contact@jourlo.site for help with Jourlo. For a technical issue, include your device model, iOS version, app version, and a short description of what happened.
Do not send passwords, payment details, or private journal entries.
2. Journal and iCloud help
Your journal is stored on your device. iCloud sync is optional and uses your own Apple Account. For sync issues, check your connection, available iCloud storage, and Jourlo’s iCloud settings.
Export content you want to keep before reinstalling the app or resetting your device.
3. Purchases and refunds
To restore premium access, use the same Apple Account that made the purchase and the app’s restore-purchases control.
To cancel a subscription, open iPhone Settings → your name → Subscriptions → Jourlo. Deleting the app or your account does not cancel billing.
Apple handles refund requests. Visit reportaproblem.apple.com or read Apple’s refund instructions.
4. Account and data deletion
To request deletion of your optional Jourlo account or associated personal information, email contact@jourlo.site from your registered email address where possible. We may need to verify the request. Never send your password.
For local journal data, use the app’s entry-deletion or Clear All Journal Data controls. Review deleted entries, iCloud copies, backups, and exports separately. Removing an account does not automatically erase every copy you control.
We respond to privacy requests within the period required by applicable law and explain any information that must be retained.